The Global Logistics Services Provider was facing operational inefficiencies due to the increasing scale and complexity of its warehouse operations. While their processes for receiving, storing, and shipping were well-established, the manual effort required to locate and retrieve specific packets within expansive, cluttered warehouse zones had become both time-consuming and prone to errors. As operations scaled, these inefficiencies compounded, leading to delays in order fulfillment, which negatively impacted overall productivity and customer satisfaction.

The challenge was to develop an integrated Warehouse Management System that leveraged Bluetooth Low Energy (BTLE) tags to streamline packet tracking and retrieval. The solution had to ensure comprehensive warehouse coverage, provide real-time location data, and enable quick, accurate retrieval of packets. This was critical to optimizing warehouse efficiency, minimizing search times, and expediting the dispatch process to meet growing operational demands.

Drop Positioning Systems – Singapore, our partner company had proprietary e-tags aka BTRE tags that could be attached to shipping packets for tracking purposes. Together, we developed an integrated solution that connected e-tags attached to packets with a web based system for simplified tracking and retrieval of packet location.

A web based Warehouse Management System was developed which used Bluetooth Low Energy (BTLE) tags and Base Station to track the customer packets faster. When the packets are received in the central warehouse, they are placed in BTLE tagged crates and stored at a certain section of the warehouse. The Base Stations are configured and installed in multiple areas of the warehouse for full coverage of BTLE signals. The crates remain in the warehouse from a few days to a few months. The BTLE tagged crate sends its identification and signal to the Base Station at regular intervals. The Base Station receives the signal and a web server tracks the location of the crate. When the order is generated to ship the crate, a warehouse person checks the crate location in the warehouse system. The warehouse is large and the crate is usually cluttered in that particular zone too. The warehouse person then sends a flash and beep signal to the BTLE tagged crate. The crate with the tag lights up or vibrates to alert the person. Now, the warehouse person can easily locate the crate, retrieve them and dispatch it.

The solution significantly improved the efficiency of the packet retrieval and shipping process.